Over 10 Million Australia Went Offline After Optus Hit by Technical Network Failure
Optus reported the problem via social media and assured people that the network had been restored, after which almost all services gradually came back online. The company also asked affected customers to restart their devices and provided troubleshooting steps for those who were experiencing connectivity issues even after the company fixed the main issue.
The Optus Network has been restored and most services should now be back online. Some customers may need to restart their device or turn flight mode on then off.
Some NBN connections may not be restored as yet. We are investigating customer complaints. Please try…
— Optus Help (@optus_help) November 8, 2023
The outage was first reported at 4 a.m. local time on Tuesday, ABC reports.
At the same time, Optus, putting an end to people's fears, also said that the cause of the outage was not a cyber attack, but due to a “technical network fault”.
Due to this problem, the smartphones and broadband connections of the users came to a standstill. This outage, which continued for a significant part of the day, had almost completely cut people off from the digital world.
In a message to its customers, Optus thanked them for their patience during the outage and apologized for the inconvenience caused.
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